3 Insights from Customer Journey Research

3 Insights from Customer Journey Research

Customer journey research can inform your mission-critical decison making process. The customer journey is made up of experiences that a customer goes through when interacting with a company or brand. The assumption is that the more quality experiences a customer has,...
The Use of Projective Techniques in Marketing

The Use of Projective Techniques in Marketing

Projective techniques in marketing are ways of using a person’s freely given descriptions of pictures, words, or other stimuli as a means to assess his or her personal style and motives. There are several motivational factors traditionally measured with projective...